Job Description
Job Description
Eligibility Criteria: - Deliver excellent customer service, at all times, ensuring guests comfort and safety
- Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
- Deal with customer complaints in a professional manner
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
- Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
- Propose and implement effective marketing strategies to maximize room occupancy levels
- Complete all daily administration tasks as required
- Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
- Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
- Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy
- Control and manage all new credit application accounts, sales ledger management and payment administration
- Provide reports, as required, for hotel management
- Maintain effective communication, at all times, among the team.
- Manage and maintain correct staffing levels in line with targets and business levels
- Ensure that all members of the team sign in/out on the time sheets at reception and manage absence and lateness, in line with company policy
- Complete all required health and safety/fire checks on time
- Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
- Maintain personal knowledge by completing in-house training and workbooks
- Minimum Qualification- MBA in Hotel Management
- Have proficient leadership, organizational and supervisory skills
- Proficiency in managing online bookings and online know how
- Be able to manage in a diverse environment with focus on client and customer services
- Be able to communicate effectively with clients, senior management, and support staff.
- Be able to properly manage teams and employees
- Be able to delegate responsibilities
- Have first-rate skills in understanding, creating and analyzing financial reports or budgets
- Be able to produce high level of quality service to colleagues
- Understand organizational culture
- Be cordial and amenable
- Have superior training and presentation skills
- Male candidates would be preferred
Salary:
INR 3,00,000 - 5,00,000 P.A
Industry:
Travel / Hotels / Restaurants / Airlines / Railways
Functional Area:
Hotels, Restaurants
Role Category:
Food & Beverage
Role:
General Manager
Keyskills:
Hotel Management, hotel manager, online booking, Hotel Booking hospoitali, hotel reservation, Hospitality Management
Desired Candidate Profile
Education:
(UG - Any Graduate - Any Specialization, Graduation Not Required)
AND
(PG - MBA/PGDM - Any Specialization, Marketing, Systems, Other Management)
AND
( Doctorate - Any Doctorate - Any Specialization, Doctorate Not Required)
Eligibility Criteria:
Minimum Qualification- MBA in Hotel Management
Have proficient leadership, organizational and supervisory skills
Proficiency in managing online bookings and online know how
Be able to manage in a diverse environment with focus on client and customer services
Be able to communicate effectively with clients, senior management, and support staff.
Be able to properly manage teams and employees
Be able to delegate responsibilities
Have first-rate skills in understanding, creating and analyzing financial reports or budgets
Be able to produce high level of quality service to colleagues
Understand organizational culture
Be cordial and amenable
Have superior training and presentation skills
Male candidates would be preferred
Minimum Qualification- MBA in Hotel Management
Have proficient leadership, organizational and supervisory skills
Proficiency in managing online bookings and online know how
Be able to manage in a diverse environment with focus on client and customer services
Be able to communicate effectively with clients, senior management, and support staff.
Be able to properly manage teams and employees
Be able to delegate responsibilities
Have first-rate skills in understanding, creating and analyzing financial reports or budgets
Be able to produce high level of quality service to colleagues
Understand organizational culture
Be cordial and amenable
Have superior training and presentation skills
Male candidates would be preferred
Company Profile
The Nanee Suites
http://www.naneesuites.com
The Nanee Suites is a boutique hotel,
situated at a prime site in Jasola, New Delhi. It has 20 well-appointed
rooms with unique amenities that are ideal for a business and leisure
traveler. It offers banquet and conference facilities and is equipped
with recreational options like a Pool table. The hotel boasts of a prestigious corporate clientele and caters to national and international guests alike.http://www.naneesuites.com
Address: Plot No. 49, Pocket - I, Jasola, New Delhi - 110025
Tele Phone: +91 11 45466600
Fax: +91 11 45466666
E-mail : sales@naneesuites.com, info@naneesuites.com
Web site : www.naneesuites.com
Contact Details
Recruiter Name:Sunil Jain
Contact Company:The Nanee Suites
Address:
Plot No. 49, Rd No 13A,
Pocket-1, Jasola NEW
DELHI,Delhi,India
Email Address:
Telephone:01145466606
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